Spareparts Customer Service

Shipping and Returns

Canadian orders over $99 are shipped by ground free of charge. Orders placed before 3 p.m. CST Monday through Friday will be shipped the next business day (we do not ship Saturdays, Sundays or most holidays). Your order will be shipped by Canada Post, and you will have the choice of Ground or Express shipping. Once your order has been placed you will receive an email confirming that your order is ready for verification and processing. Within one business day you will receive a second email confirming that your order has been shipped, along with your tracking number and estimated delivery time. All deliveries must be signed for. Once your order has been shipped your credit card will be charged, along with appropriate tax and shipping charges, if applicable. In the unlikely event that an item runs out of stock before your order is processed, a refund will be automatically issued back to your credit card. If your package does not arrive by expected delivery date, please contact customer service. Package must be reported missing within 30 days of expected delivery date in order to facilitate research by us and shipping carrier.

Return and Exchange Policy

We want you to love your Spareparts purchase, but if you are not completely satisfied, let us know. We'll gladly give you a refund or exchange for another colour, size or style. Please write your Order # in the “Customer Comments” field included with your shipment and return the item(s) using the Canada Post Return Label that is included with your shipment. When using another shipping method, additional charges will apply. Please be sure to send to the following address: Spareparts 130 - 209 Avenue D S Saskatoon, SK S7M 1P8 Return within 14 days of the shipping date for a full refund or 30 days for an exchange. Please allow 2-3 weeks from the time you ship your return or exchange for it to be processed. Once your refund or exchange is processed, we will email you to confirm it is complete. Please include a copy of your receipt with your return and be sure to pack your return in a secure carton. If you would like your order exchanged, please select the appropriate check-box, and complete the “New Items” section. Items may also be returned or exchanged at any Spareparts location. We do not accept returns or exchanges on final sale merchandise, online or in stores. For more information, please contact our customer service representative at 1-877-795-1666 or by email at: customerservice@sparepartslife.com, Monday through Friday between 8:00 a.m, and 4:00 p.m. CST.

Terms & Conditions

All of the content featured on the sparepartslife.com web site, including all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Spareparts, or by third parties who have licensed their materials to Spareparts. The content of the sparepartslife.com web site, and the site as a whole, are intended solely for the personal, noncommercial use by the users of our site. You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice. USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS All comments, feedback and other submissions disclosed, submitted or offered to sparepartslife.com shall be and remain Spareparts property. You agree that no comments or feedback submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make. PRICING POLICY All items are listed under Canadian currency. Our commitment is to offer convenience, service, and product availability on-line at competitive prices every day, with certain limited time offerings of merchandise at promotional prices. While merchandise offered on-line at sparepartslife.com will usually be priced the same as merchandise offered at our affiliate Spareparts stores, in some cases, Spareparts stores may have different prices or promotional events at different times. COLOURS We have done our best to display as accurately as possible the colors of the products shown on the sparepartslife.com web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. CORRECTION OF ERRORS AND INACCURACIES The information on the sparepartslife.com web site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your sparepartslife.com purchase you may return it with the original sparepartslife.com packing receipt. Please see our Return Policy. In the event a sparepartslife.com product is listed at an incorrect price due to typographical error or systems error, sparepartslife.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Sparepartslife.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, sparepartslife.com shall issue a credit to your credit card account in the amount of the incorrect price. TERMINATION These terms and conditions are applicable to you upon your accessing the site/ or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by sparepartslife.com without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. NOTICE Sparepartslife.com may deliver notice to you by means of electronic mail, a general notice on the site, or by written communication delivered by Canada Post to your address on record in sparepartslife.com account information. ENFORCEMENT OF TERMS AND CONDITIONS By accessing and using the sparepartslife.com web site, you agree that your access to and use of the sparepartslife.com web site is subject to these Terms and Conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of Canada. USE OF SITE Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a Spareparts or other licensed employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization. INDEMNIFICATION You agree to indemnify, defend, and hold harmless Spareparts, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorney's fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. THIRD PARTY LINKS In an attempt to provide increased value to our visitors, Spareparts may choose various third-party web sites to link to from its own site. However, even if the third party is affiliated with Spareparts, Spareparts has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Spareparts. Spareparts has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. LIMITATION OF LIABILITY Spareparts shall not be liable for any special or consequetial damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Spareparts has been advised of the possibility of damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.